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FAQs

Find the answers to all your questions about services and warranty for Cameron Balloons products and services. For more information, contact Customer Service.

What is Escrow? How Does Escrow Work?

Cameron Balloons is unique among balloon manufacturers in offering an ESCROW account for deposits placed against sales of larger items.

Deposits exceeding £1000 may be placed in it.

Since the 2015 liquidation of Lindstrands, a few clients may have concerns about the security of deposits placed against the construction of their hot-air balloons or lighter-than-air or fabric-engineering products. Cameron Balloons Ltd is the only manufacturer (as far as we know) to offer an ESCROW facility - where the client's deposit is held in a secure account outside the company until the balloon is complete, giving balloonists total confidence that their deposit is safe.

Please contact Nick or Julia for further details; sales@cameronballoons.co.uk +44(0)117 963 7216

Do you give long build discounts for envelopes?


No rush for my balloon - I would rather have a great saving! Continuing on from the success of the last few years Cameron Balloons are again offering the advantageous to Clients, ‘Long Build’ offer, envelope discount scheme.

This is the perfect hot-air balloon production build slot for Clients who are not in a hurry for their new hot-air balloon envelope.
Balloonists benefit by having a discounted price for their envelope(s) and Cameron Balloons can build the new envelope(s) in a convenient to the factory time-frame during a mutually agreed 6month period.

The easy rules of the Cameron Balloons ‘Long Build’ offer are:
Cameron Balloons agree that the new hot-air balloon envelope & any associated equipment will be ready in six calendar months from the date Cameron Balloons Ltd. receive the valid Customer-signed Sales-Agreement, the full deposit paid into the Cameron Balloons bank account & the client-signed confirmation of all the colour-schemes as required.

We at Cameron Balloons then start the clock-ticking and at the end of 6months the remainder of your invoice will be ready to be paid and at that point your new hot-air balloon envelope & any associated equipment will be ready to collect too.
And that is it!

So if you love the superb quality and service from Cameron Balloons but would like to save yourself some money
please contact Cameron Balloons’ Sales Director Nick Purvis and ask for a Cameron Balloons ‘Long Build’ Offer.
sales@cameronballoons.co.uk
Telephone +44(0)117 963 7216

Useful extra notes:
We at Cameron Balloons will try to finish your balloon and equipment earlier – but Balloonists and Clients should not sign up to this contract if they require a quicker balloon build-time, any changes to the delivery time during the agreed six month period will automatically forfeit any special discount, could also incur extra costs for additional staff-hours and is sadly not able to be guaranteed.
This offer replaces all previous ‘Cameron Balloons’ Winter Build Offers’ and all ‘Cameron Balloons Gold and Silver Savers’ until further notice.

What if I need a Cameron Balloons built hot-air balloon quickly?

If you need a balloon quickly – perhaps for a film job, a surprise marketing splash or special event...
Cameron Balloons can offer "Quick Build" balloon construction for an extra supplement. 

This service, if available uses extended working-hours by the expert Cameron Balloons team to help reduce build times – enabling delivery dates to be reduced up to potentially half of the usual build-time specified.

"The extra 20% charged by Cameron Balloons is simply to help pay for the extra hours of overtime which are needed to speed up delivery and also to pay the aviation authorities for the extra ‘fast-track’ legal paperwork." explains Nick Purvis.

The easy steps for the Cameron Balloons "Quick Build" service are:
Contact Sales Director Nick Purvis for a build time and enquire about the availability of any "Quick Build" production 'slots'.
Agree the dates with the Cameron Balloons Team and receive the formal Cameron Balloons' Sales-Agreement (contract).
Then to get production underway, we simply need; the full deposit paid into the Cameron Balloons bank account, the client-signed Cameron Balloons Sales Agreement and a signed confirmation of the colour-scheme required.

So if you love the superb quality and service from Cameron Balloons but would like to speed up the delivery time or have any questions please contact Cameron Balloons’ Sales Director Nick Purvis and ask for a Cameron Balloons ‘Quick Build’ Offer.

Valid at February 2018.
This offer may be revoked at any time without notice and only becomes contractual when all the above conditions are met & mutually agreed. Most balloons normally takes between 6 to 40 weeks to complete and much of the timing depends on the balloon’s size, the complexity of the build, the colour-schemes, intricacy of any artwork(s) and our current production workload.